Online chat Rock Hill

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Online bill pay and the automated voice response phone line will be temporarily unavailable due to maintenance on Monday, September 6. Thank you for your patience.

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Customer Service handles requests to turn-on and turn-off utility service for residential, commercial, and industrial customers. Customer Service also answers questions you may have about your utility bill. The answers to Frequent Questions are provided on the website. You may contact the Customer Call Center at during normal operating hours if you have further questions and would like to speak to a Customer Service Representative.

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Residential Property Owners: Residential property owners may send a new service agreement with a copy of a valid state-issued photo identification by clicking the button below. Residential Rental Property Customers: Residential rental customers may submit a new service agreement with a copy of a valid state-issued photo identification and copy of your lease or welcome letter by clicking the button below. Submit Service Agreement. Please allow up to 48 business hours for your application to be processed. Customers may also choose to apply for service in person at City Hall. Please be certain to bring a valid state-issued photo identification.

If you currently have service with the City of Rock Hill for utilities and need to schedule disconnection of those services, you may send your request by submitting the Disconnect Service form. Your request must include the following information to be processed:. Requests cannot be completed without all of the above information. Please allow 48 business hours for requests to be processed.

You will receive an confirmation that your request has been completed. Submit Disconnect Service Form. If you currently have service with the City of Rock Hill for utilities and need to transfer those services, please note that your balance must be current. You may send your request by submitting the Transfer Service form. Submit Transfer Service Form.

The City of Rock Hill offers payment arrangements on utility services for customers that are experiencing hardship. To determine if you qualify please follow the link below to complete the payment arrangement application. Please be certain to a valid state-issued photo identification and any supporting documentation. If you need assistance with the application, contact Management at We can also be reached at paymentagreement cityofrockhill. Local agencies may be able to assist during a crisis. See local agency information.

Payment Application. Please allow up to 24 business hours for your application to be processed. You will receive an verification of the receipt of your request. Payment arrangement applications will not stop the interruption of services due to non-payment. Arrangements should be established prior to your scheduled disconnection date.

If your service has been disconnected, please contact Customer Service at during normal business hours to arrange for reconnection. Bank Draft Authorization. You can also call Customer Service at to request an authorization form be mailed to you. Jump to sub Apply for Utility Service. Submit Service Agreement Please allow up to 48 business hours for your application to be processed.

If applying electronically, please allow 48 business hours for processing. Request Service Disconnection. Your request must include the following information to be processed: name Last four digits of holders Social Security Address to be disconnected Forwarding address Date service is to be disconnected Requests cannot be completed without all of the above information.

Transfer Utility Service.

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Your request must include the following information to be processed: name Last four digits of holders Social Security Address for service to be transferred from Date service is to be disconnected at this address Address for service to be transferred to Date service is to be connected at this address Copy of lease, welcome letter, sales contract, or closing document Requests cannot be completed without all of the above information. Payment Arrangement Application. Payment Application Please allow up to 24 business hours for your application to be processed.

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Bank Draft. You can submit an electronic bank draft authorization form by clicking the button below. You can also download and complete the bank draft authorization form PDF to bring to the office at City Hall, or fax a copy with a voided check to Bank Draft Authorization You can also call Customer Service at to request an authorization form be mailed to you. Sitemap Contact. View Full Site.

Online chat Rock Hill

email: [email protected] - phone:(110) 598-6116 x 6535

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